Frequently Asked Questions

Everything you need to know about your home cinema experience.

What is the standard delivery time for large screen TVs?

Most large-format displays are delivered within 3-7 business days via our specialized white-glove electronics courier to ensure safe handling.

Do you offer professional installation services?

Yes, we offer wall-mounting and full home theater calibration services in select metropolitan areas. You can add installation to your cart during checkout.

What is your return policy for open-box electronics?

You may return items within 30 days of delivery. Please note that high-end electronics must be returned in their original packaging with all accessories to avoid a restocking fee.

Does my purchase include a manufacturer warranty?

All products sold by The Big Screen Store are brand new and include the full manufacturer's warranty. We also offer extended protection plans for up to five years.

Which payment methods do you accept for high-value orders?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you build your dream setup over time.

How do I track my freight shipment?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's portal. For oversized items, the carrier will call you to schedule a delivery window.